Privacy Policy
1. Introduction
At FP Telecoms (“we,” “our,” “us”), accessible at https://fptelecoms.com, we are committed to safeguarding the privacy and personal data of our users, visitors, and customers (“you,” “your”). We recognize the fundamental importance of data protection and privacy, and we strive to process all personal information in accordance with the highest standards of security and in full compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and any other relevant local and international laws.
This Privacy Policy outlines the types of personal data we collect, how we process and protect it, and the rights and choices available to you.
2. Scope of This Policy and Controller Responsibility
This Privacy Policy applies to the processing of personal data collected through or in connection with your use of https://fptelecoms.com and related services offered by FP Telecoms.
For the purposes of applicable data protection laws, including the GDPR and the CCPA, FP Telecoms is the “data controller” of your personal data, determining the purposes and means of processing.
3. Categories of Data We Process
We may collect and process the following categories of personal data, either directly from you, automatically through your interactions with our website, or from third parties:
a. Usage Data
Information about how you use our site, such as IP address, browser type, device type, operating system, date/time stamps, pages visited, session duration, and referring URLs.
b. Account Data
Personal details you provide when creating an account or contacting us, including your full name, residential or business address, email address, and phone number.
c. Profile Data
Preferences, purchase history, customer behavior patterns, and interests as expressed within your engagement with our website or services.
d. Communication Data
Records of your communications with us, such as email exchanges, contact form submissions, support tickets, and any other inquiries or correspondence.
e. Technical Data
Details about the device and network you use to access our website, such as browser settings, system configurations, plug-ins, screen resolution, language settings, and identifiers including cookies, device ID, and geolocation data (where permitted by law).
f. Transaction Data
Details related to purchases or financial transactions conducted through our platform or services, including billing address, shipping address, payment method (processed via secure third-party payment providers), order history, and product delivery status.
g. Preference Data
Information related to your marketing preferences, subscription settings, product interest signals (e.g., saved items or frequency of visits), and expressed consent choices under relevant privacy laws.
4. Legal Bases for Processing
We process your personal data only where the law allows us to do so. Our lawful bases for processing include:
– Consent: When you have given clear permission for us to process your data for a specific purpose, such as marketing or optional tracking cookies.
– Contractual Necessity: When processing is required for the performance of a contract with you or to take steps at your request before entering into such a contract.
– Legal Obligation: When processing is necessary for compliance with a legal or regulatory obligation.
– Legitimate Interests: When processing is necessary to pursue our legitimate interests as a business, provided your interests and fundamental rights do not override those interests. Examples include security monitoring, website analytics, and service improvement.
5. Your Rights
Under GDPR, CCPA, and other applicable laws, you are entitled to exercise certain rights regarding your personal data:
– Right of Access: Request access to the personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of personal data where lawful grounds exist (“right to be forgotten”).
– Right to Restrict Processing: Request restriction of data processing under certain conditions.
– Right to Data Portability: Request transfer of your data to you or a third party in a structured, commonly used, machine-readable format.
– Right to Object: Object to processing of your data in certain scenarios, such as direct marketing or processing based on legitimate interest.
– Right to Withdraw Consent: Withdraw previously provided consent at any time without affecting the lawfulness of prior processing.
– Right to Non-Discrimination (CCPA): You will not receive discriminatory treatment for exercising your rights.
To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing certain requests.
6. Security Measures
At FP Telecoms, we deploy a comprehensive suite of organizational and technical security measures to protect your personal data, including but not limited to:
– End-to-end encryption of data in transit and at rest
– Strict access control and authentication protocols for internal systems
– Role-based access privileges for personnel
– Regular data backups and secure storage systems
– Staff training on data security protocols and privacy obligations
– Monitoring and logging for auditability and incident detection
7. International Data Transfers
Your personal data may be transferred to, and processed in, countries outside of your resident jurisdiction, including but not limited to the United States and European Economic Area. Where such transfers occur, we ensure:
– Adequate safeguards are in place, such as the use of Standard Contractual Clauses approved by the European Commission;
– Compliance with relevant regional regulations;
– Appropriate contractual and technical measures to ensure data security and enforceable rights for data subjects.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, tax, accounting, or reporting obligations.
Retention periods vary by data type:
– Usage and Technical Data: 26 months
– Account and Profile Data: Retained for the lifetime of the account and deleted or anonymized 90 days after account closure
– Transaction Data: 7 years for fiscal and audit compliance
– Communication Data: 2 years from the date of last contact
– Preference Data: Retained until consent is withdrawn or preferences are updated
9. Cookie Policy
We use cookies and similar tracking technologies on https://fptelecoms.com. These may include:
– Essential Cookies: Required for core website functionality, security, and accessibility
– Functional Cookies: Enable personalized features like remembering your preferences or location
– Analytics Cookies: Help us understand user behavior and improve performance (e.g., Google Analytics)
– Performance Cookies: Track page loading times, user interactions, and error messages to improve user experience
10. Cookie Management and Legal Compliance
You are entitled to control the use of cookies at any time. On your first visit to our site, you will be presented with a cookie banner explaining your options.
Under GDPR, we do not place non-essential cookies without your explicit consent. You may manage or withdraw your consent by adjusting your browser settings or using on-site cookie controls.
For California residents: Under CCPA, you have the right to opt-out of the “sale” of your data. While FP Telecoms does not sell personal data for monetary value, we honor opt-out requests in contexts where data sharing may qualify under CCPA definitions. To opt out, contact us at [email protected].
11. Children’s Privacy
FP Telecoms does not knowingly collect or solicit personal information from anyone under the age of 13. If we discover that we have inadvertently gathered personal data from a child under 13 without appropriate parental consent, we will promptly delete such data. If you believe a child has provided personal information through our website, please contact us immediately at [email protected].
12. Updates to This Policy
We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Any material changes will be communicated clearly through our site or via email, where appropriate.
We encourage you to review this Privacy Policy periodically for any updates. Continued use of our website or services constitutes acceptance of the revised policy.
13. Contact Information
For any inquiries, requests, or concerns related to this Privacy Policy or the processing of your personal data, please contact us:
Email: [email protected]
Website: https://fptelecoms.com
We are fully committed to upholding your privacy rights and processing your personal data in a lawful, fair, and transparent manner. Please do not hesitate to reach out with any concerns or requests regarding your data.